Refund Information

At GoGadgets, customer satisfaction is our top priority. If you encounter any issues with a product upon receipt, we offer a simple process for refunds or exchanges. Please read the details below carefully to familiarize yourself with our refund policy.

Eligibility for Refunds or Exchanges

• Customers have up to 14 days to 3 weeks from the date of receiving their order to request a refund or exchange.

• Refunds or exchanges are applicable only if the product is defective, damaged, or does not match the description.

• The product must be returned in its original condition and packaging, along with all included accessories.

Refund Process

1. Contact Us: Reach out to us via email at info@gogadgets.com and provide the following details:

   • Order number

   • A brief description of the issue

   • Photos of the product (if applicable) showing the defect or damage.

2. Approval: After reviewing and approving your request, we will provide return instructions.

3. Return the Product: Ship the product to the address provided in the return instructions.

4. Refund or Exchange:

   • For refunds, the amount will be processed back to your original payment method within 5 to 10 business days after we receive the returned item.

   • For exchanges, a replacement product will be sent to you once the returned item is received and inspected.

Important Notes

• Customers are responsible for return shipping costs unless the issue is due to our error (e.g., incorrect or defective item).

• Refunds or exchanges may not be accepted for products that show signs of use, damage caused by misuse, or are returned outside the eligible timeframe.

How to Contact Us

For any inquiries or to initiate a refund/exchange request, please email us at info@gogadgets.com. Our team will respond to you within 1 to 3 business days.

Thank you for choosing GoGadgets. We are committed to ensuring your satisfaction!